Shipping/Terms & Conditions

Original Artworks

All come ready to hang, are signed on the back and include a certificate of authenticity.

Prints

My prints are a high quality reproduction of my original artworks.

Shipping and Delivery estimates

I only ship within New Zealand and offer free shipping New Zealand wide

Please allow 2 - 3 business days from your payment confirmation for your item to be packaged and shipped.

Once it is shipped you will receive an email confirmation that it has been sent with a tracking number included. Please allow 2-5 business days to receive your order.

You will be advised if there are any delays in shipping times.

Returns & Exchanges

Original Artworks

My original artworks are one of a kind. I do not accept returns, exchanges or change of mind.

I do not accept returns for items that were purchased as part of a sale.

I do my best to represent the colours correctly for artworks. However the accuracy of colours on a computer screen or device may vary slightly from the actual artwork.

Prints

My prints are all a high quality reproduction of my originals. I do my best to represent the colours correctly, however the accuracy on a computer screen or device may vary slightly from the actual print.

Damaged Items

If in the unfortunate event that an artwork you have ordered arrives damaged, I am insured for this, so if you would follow these steps that would be much appreciated:

Take photos of any damage to the external box or packaging. The shipping label on the box. The damage to the artwork or frame. Please send all photos to me by email within 14 days so I can resolve this for you as quickly and efficiently as possible. Once this is all received I will arrange for a refund to you.

Issues or Concerns

Any issues or concerns you have about your order please contact me, My main objective is to offer excellent customer service and make sure I have very happy clients.

Pricing and Payments

All orders are processed in New Zealand dollars

Copyright

Copying or unauthorised use of my artwork is prohibited. All artwork is the exclusive property of Cara Wilde and is protected by the New Zealand copyright act 1994 and international copyright and trademark laws.

I reserve the right to my artworks and can reproduce them as prints, merchandise, products or use them for marketing purposes at any time.